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Viewpoints

This section of the website contains articles that are more in depth and of an Opinion or Editorial nature.

Latest Viewpoint Articles

It is really easy to be a Multi-Channel Online Marketer: Part 2 of a 2 Part Series

Sotero Giftos
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A Manifesto: The Powerful Value of Servant Leadership in the Call Center Industry
It is really easy to be a Multi-Channel Online Marketer: Part 1 of a 2 Part Series

Sotero Giftos
Call Center Basics

Jay Gowell
Take your call center back to the basics
Customers Rule; Especially In Tough Times

Bill Southwick

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